Purchase support
If something needs attention.
Updated October 29, 2026 · BoatReady Digital / Wakewise
Before purchasing
Our products are digital downloads. Read the product description, included files, formats, and software requirements before purchase. Planned launch prices do not mean a product is available. Only an enabled checkout button indicates purchasing availability.
Download or file problems
If purchased files are inaccessible, damaged, or appear to differ from their description, contact us with the product name, order reference if available, and a brief explanation. We will review the issue and the available resolution, which may involve access assistance, a corrected file, or a refund where appropriate.
Refund requests
Refund requests are reviewed individually based on the issue, the product description at purchase, and applicable consumer rights. There is no automatic satisfaction guarantee or promised refund period. Any product-specific conditions will be stated before purchase. These terms do not restrict rights provided by applicable law.
How to ask for help
Use our contact form. Include the email used for the purchase and the order reference in your message if you have one. Do not include payment card information, passwords, or private download tokens.